Shipping

Shipping and returns

How SHAMISO delivery and returns work, including your cancellation rights.

Last updated 15 September 2026.

In short: UK delivery only for now. We confirm dispatch when we reply to your order. Unopened bottles can be returned within 14 days. Anything faulty, we replace or refund, postage included.

Where we deliver

We currently post within the United Kingdom only. If you are outside the UK, email us and we will tell you honestly if and when we can help.

Dispatch and delivery times

We make SHAMISO in small batches, so dispatch windows vary. When we reply to your order we give you the actual next dispatch date rather than an optimistic one. Once dispatched, most UK addresses receive within two to four working days. If you need it by a specific date, tell us in the order form and we will say whether it is possible before you pay.

Postage

Postage is quoted in your order confirmation. We use a tracked UK service for orders where it makes sense and standard post otherwise. Ask for tracked if you want it.

Returns and cancellation

  • Unopened bottles: you can cancel within 14 days of delivery and return them for a refund. Email us first so we know it is coming.
  • Opened bottles: for hygiene reasons we cannot accept returns on opened cosmetic products unless they are faulty. This is the standard hygiene exception in the Consumer Contracts Regulations 2013.
  • Faulty, damaged or wrong item: email us within 30 days. We replace or refund, including postage. Your Consumer Rights Act 2015 rights apply.
  • Refunds are issued within 14 days of the goods arriving back with us, to the same payment method.

Model cancellation form

You do not have to use this form. An email saying you want to cancel does the job. If you prefer a form, copy the text below, fill it in and email it to shamisoandco@gmail.com.

To SHAMISO, shamisoandco@gmail.com: I hereby give notice that I cancel my contract for the sale of the following goods: [describe the goods]. Ordered on [date]. Received on [date]. Name: [your name]. Address: [your address]. Date: [date].

Lost parcels

If your parcel has not arrived within a reasonable time, email us. We will chase the carrier and, if it cannot be found, replace or refund it. You will not be left out of pocket for a parcel that never reached you.

Contact

Returns, delivery questions and everything else: shamisoandco@gmail.com.